Microsoft Office 2011 14.1.3 Update Breaks Outlook

Office Update 14.1.3

I just installed the Microsoft Office 2011 14.1.3 Update, and now my Outlook won’t launch. Here’s a bit of the text from the error report:

Process: Microsoft Outlook [472]
Path: /Applications/Microsoft Office 2011/Microsoft Outlook.app/Contents/MacOS/Microsoft Outlook
Identifier: com.microsoft.Outlook
Version: 14.1.3 (14.1.3)
Build Info: Unknown-110805~0
Code Type: X86 (Native)
Parent Process: launchd [178]

Date/Time: 2011-09-14 10:30:30.736 -0500
OS Version: Mac OS X 10.6.8 (10K549)

After installing the update, no matter what I did, Outlook would not launch at all. A friend of mine deleted his outlook account and was able to launch outllook. I tried that, and had no luck.

I deleted my “Main Identity” folder and no joy with that either.

I repaired permissions, but that didn’t change anything.

What did work, was going into my Time Machine backups and restoring a previous version of Office. Before doing that, I had to delete my MS Office folder first, and then restored from backup.

I just thought I’d share my results with you, in case you run into similar issues.

I installed the update because it was supposed to fix some issues with my Outlook. Now, I think I’ll wait for the 14.1.4 update or something along those lines.

I should also mention, that none of the other applications in Office were affected. I was still able to launch Word, Excel etc. and use them without a problem. Only Outlook, the one application that I use all the time, was affected.

Rafael

Rafael is an aviation geek, a consumer advocate, a dad, a multiple personality blogger, a photographer, politically opinionated, a videographer and many other things as well.

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18 Responses

  1. mohacs says:

    Same here and i couldn’t find any solution

  2. Rafael says:

    Someone commented on another blog that they had this same issue, but then they launched Word, checked for updates and had the 14.1.3 update listed again. They reinstalled the update and now they’re up and running on 14.1.3. I haven’t tested it myself, but it could be worth a shot if you don’t have a recent time machine backup to revert to.

  3. Darryl says:

    That was my post on the other blog. I work in tech. support and we’ve seen a handful of these cases. Open Word or any other Office 2011 app. Select “check for updates” under the “Help” drop-down menu. If 14.1.3 is available run it! It’s worked every time for me. Microsoft doesn’t seem to have officially acknowledged the issue yet.

  4. Rafael says:

    Cool! I’ll give that a shot when I’m back in the office on Monday.

    Thanks Darryl!

  5. Steve says:

    Same issue here but Ms AutoUpdater is showing that all installed software is up to date (no Office updates are available). 14.1.3 (build 110805) was successfully installed for Word, Excel, PP, etc but Outlook errors when launching and shows that it is still running 14.1.0! Like Rafael, I use Outlook far more than the other apps.

  6. Rafael says:

    So you tried manually checking for updates, like Darryl suggested, and you’re seeing that “No updates are available” message?

  7. Steve says:

    Yes. The only update that is available is Open XML File…for Mac 1.2.1 9/13/11 and when I install that, it says that it was successfully installed but when I manually check for any new updates after “successfully” installing that update, it says that the Open XML File update is still available. So, it says it was installed but MAU says it wasn’t. Do you think this is related to the Outlook issue?

  8. Rafael says:

    I think it is. I say revert to a previous version if you have a recent backup available, or maybe restart and check for updates again.

    Darryl, what do you think?

  9. Steve says:

    http://www.officeformachelp.com/2011/09/updates-available-for-office-2004-office-2008-office-2011-and-open-xml/

    This seems to imply that the Open XML converter is more for backwards compatibility and for converting old Word, Excel or PP files. One thing that this site also notes is that the Office 14.1.3 update does change your identity so I’m wondering if removing my outlook identity and having it generate a new default identity would fix this (although at the moment I don’t know how to do this).

  10. Steve says:

    Thanks for the help. I removed the MS User data and then tried to re-run Outlook with same results. So I punted. Deleted new (“and improved”) version of Office (14.1.3) and restored the older version (14.1.0) and Outlook runs again (gotta love Time Machine). I’ll try updating one more time when I have more time. Thanks again.

  11. Rafael says:

    I do loves me some time machine. Sorry the suggestions didn’t work for you. I’m sure there’ll be a fix in a couple of weeks. I’ll probably just wait it out.

    Cheers.

    Rafael

  12. Chris says:

    There is a problem with the auto-update installer. If you re-download the update direct from microsoft and re-run the installer that solved the problem for me and seems to solve a lot of peoples problems.

    http://www.microsoft.com/download/en/details.aspx?id=27347

  13. Heather says:

    This update has completely ruined Outlook 2011. WOW, I can’t see new mail unless I restart, new mail is coming in in waves (even with my run schedule), and when I read mail it stays marked as unread. Ugh. To top it all off, the update made me lose all my contacts in my mobile me (thanks Sync!) and I had to rebuild my main identity to get them back. Ugh, again! I can’t believe how poorly Outlook 2011 for Mac runs. I miss Entourage! There is really no nice way to say this, but Outlook for Mac is such a disappointment. Beyond that, it just plain sucks!

  14. Rafael says:

    Entourage was the shiznit and I miss it too.

  15. Chris says:

    Well i’m glad I’m not the only one having outlook issues since the update. It randomly drops connection to the exchange server and doesn’t pull new mail unless i close and reopen. Anyone find a way to fix this without time machine backups? I’ve tried checking updates in word and excel but no joy.

  16. Rafael says:

    I ended up downloading the updater directly from Microsoft, and that made outlook usable again. Use the link that the other Chris posted in his comment to download the updater from Microsoft.

  17. Chris says:

    Thanks Rafael i was able to download but the installer won’t install because it says “a version of the software required to install this update was not found on this volume”, it think because it’s not <14.1.3. Did you just completely uninstall office and apply this update or is there a way to do it without blowing it away?

    Thanks again.

  18. Rafael says:

    I rolled back to version 14.1.1 using time machine, then I installed the update using the file I got directly from Microsoft.